Keep them
Instead of hiring a tier-1 support agent
FAQs, order status and returns handled, with a person on every escalation.
What a tier-1 support agent does all day
- Answer the same twenty questions, again.
- Look up order status.
- Process returns and exchanges.
- Tag and route tickets.
- Escalate the difficult ones.
What we do instead
- First-line answers come from your help docs and order data, inside the helpdesk you already use.
- Order status and returns are handled end to end.
- Every ticket is tagged and routed.
- Escalations reach a person, on our team or yours, with the context attached.
- Gaps in your help docs are flagged and filled.
The one number
Tickets resolved without a human
And how fast the rest reach one.
The price
One fixed monthly fee
A single figure, no tiers, no seats. Priced against the hire, not against software.
What stays human
- Complaints, refunds above your limit and anything sensitive go to a person.
- You decide what the AI may and may not answer.
- A person reviews every conversation the AI wasn’t sure about.
About to hire a tier-1 support agent? Get the numbers first.
A free leak report: where the hours go in this function today, what they cost, and what it would cost to have it run for you.