Step one
The audit: we arrive with your numbers.
Before you commit to anything, you get your own figures: where the hours go, what they cost, and which functions could stop needing headcount, ranked.
What you get
- A map of how the work actually gets done today, function by function.
- The leak, in money: hours spent on work that no longer needs a person, at what they cost.
- Every fix ranked by value against ease.
- A roadmap you keep, whether or not you continue with us.
- A clear recommendation for which role to install first.
The shape of it
- Time
- About two weeks
- Price
- Fixed fee, agreed up front
- Software needed
- None
- What happens next
- Your call. Install one role, or take the roadmap and run it yourself.
Who it’s for
- Owner-operated or founder-led companies, roughly 10–100 people, with one person who decides.
- A lot of repetitive customer contact: enquiries, quotes, bookings, tickets, follow-up.
- A system of record already in place: a CRM, a booking tool or a helpdesk.
- Already outsourcing something. You’re used to outsiders doing real work.
Who it isn’t for
- Enterprises where procurement takes a year.
- Health or other regulated personal data.
- Teams without a CRM, helpdesk or booking system. That’s an IT project first.
- Anyone who wants a strategy deck instead of a result.
Want the short version first?
The free leak report looks at one function: where the hours go and what it would cost to have it run. The audit is the full picture.